Physical Therapy Patient Resources
We take pride in the level of customer service we provide to our clients.
Take a moment to review our patient resources and don’t hesitate to call our office with any questions.
Physical Therapy Clinic Locations:
Los Gatos Clinic
Redwood Shores Clinic
Physical Therapy FAQ
-
As a courtesy to our patients, BaySport will bill private and workers compensation insurance carriers. All major medical plans are accepted. We do not bill secondary insurance companies, third party carriers, HMO or Medicare.
BaySport recommends that you verify your medical benefits prior to your first visit. Your insurance company may still pay for your treatment even if we’re not in network.
The coverage will be different for an out-of-network provider. For patients who are out of network or non-insured, we offer a self pay discount. Please contact us for more information on this program.
Our insurance experts are here to help answer your billing questions. Please call 408-395-7300 or email billing@baysport.com.
-
When you come to BaySport Physical Therapy for your first visit, our front desk staff will ask for the following:
Your insurance card
Driver’s License or identification
Form of payment (cash, check, or credit/debit card)
Physician prescription/referral (if you have one)
X-rays or any other results that you may have
You will also need to bring/wear appropriate clothing, such as shorts, T-shirt or athletic wear, that will allow access to the affected area of your body. Shower and locker rooms are available.
-
Please allow about 1.5 hours for your first appointment. Appointments thereafter should only take about an hour.
-
No; California is a “direct access” state, which means that you can obtain physical therapy services without a physician prescription or referral, although some insurance companies continue to require it for billing purposes. If you do have a physical referral, please bring it with you to your appointment.
-
It’s easy. Simply call our office to schedule an appointment. To save time the day of your appointment, complete our digital patient packet and it bring with you to your appointment.