Physical Therapy Patient Resources

We take pride in the level of customer service we provide to our clients.

Take a moment to review our patient resources and don’t hesitate to call our office with any questions.

Physical Therapy Clinic Locations:

  • Los Gatos Clinic

  • Redwood Shores Clinic

Clinic Location Contact Info & Addresses

Physical Therapy FAQ

  • As a courtesy to our patients, BaySport will bill private and workers compensation insurance carriers. All major medical plans are accepted. We do not bill secondary insurance companies, third party carriers, HMO or Medicare.

    BaySport recommends that you verify your medical benefits prior to your first visit. Your insurance company may still pay for your treatment even if we’re not in network.

    The coverage will be different for an out-of-network provider. For patients who are out of network or non-insured, we offer a self pay discount. Please contact us for more information on this program.

    Our insurance experts are here to help answer your billing questions. Please call 408-395-7300 or email billing@baysport.com.

  • When you come to BaySport Physical Therapy for your first visit, our front desk staff will ask for the following:

    • Your insurance card

    • Driver’s License or identification

    • Form of payment (cash, check, or credit/debit card)

    • Physician prescription/referral (if you have one)

    • X-rays or any other results that you may have

    You will also need to bring/wear appropriate clothing, such as shorts, T-shirt or athletic wear, that will allow access to the affected area of your body. Shower and locker rooms are available.

  • Please allow about 1.5 hours for your first appointment. Appointments thereafter should only take about an hour.

  • No; California is a “direct access” state, which means that you can obtain physical therapy services without a physician prescription or referral, although some insurance companies continue to require it for billing purposes. If you do have a physical referral, please bring it with you to your appointment.

  • It’s easy. Simply call our office to schedule an appointment. To save time the day of your appointment, complete our digital patient packet and it bring with you to your appointment.

BaySport Clinical Privacy Practice

Los Gatos Physical Therapy Clinic

Modern kitchen and living area with stone accent wall, wooden flooring, potted plants, and hanging pendant lights.
A waiting room with four wooden chairs, a round coffee table with a basket, a tall potted plant, a framed picture, and wall art of fish on the wall.
A gym room with exercise equipment including treadmills, elliptical machines, exercise balls, and padded therapy beds. The room has a black ceiling with visible piping and air ducts, and fluorescent lighting.
Interior of a small gym with various exercise equipment, including bikes, treadmills, and weight machines. There are two large wall-mounted TVs, a window with a shade, and a cabinet with stacked mats.
A fitness or physical therapy room with various exercise equipment including large exercise balls, treadmills, weight racks, and therapy tables. The room has a mirror on one wall, and artwork depicting swimming, volleyball, and water activities. It is well-lit with fluorescent lights and has a neutral-colored carpet.

Redwood Shores Physical Therapy Clinic

An inviting reception area.
Warm and cozy waiting room for physical therapy and preventive medicine patients.
Interior view of a physiotherapy or rehabilitation clinic with various exercise equipment, treatment beds, and large exercise balls.
An indoor gym with various exercise equipment including treadmills, elliptical machines, and weight lifting stations, with a window and television on the wall.
A fitness or physical therapy room with treatment tables and exercise equipment, including large blue and yellow balls, a mirrored wall, framed pictures of sports, and a rack of dumbbells.